शिपिंग नीति
Processing Time
Standard Processing: Orders are typically processed within 5-7 business days from the time of purchase. This timeframe includes:
- Payment verification and clearance
- Stock availability confirmation
- Order preparation and quality checking
- Careful packaging of your supplements
- Handover to shipping carrier
Important Notes:
- Orders placed after 12:00 PM PHT or on weekends will begin processing the next business day
- During high-volume periods, holidays, or promotional sales, processing may take 7-10 business days
- High-demand items may require additional processing time if we need to restock
- You'll receive an email confirmation once your order is shipped with tracking information
Stock Availability:
- Popular items may occasionally be out of stock due to high demand
- If an item in your order is temporarily unavailable, we'll contact you within 48 hours with options
- Pre-orders or back-ordered items will be clearly marked with estimated availability dates
Domestic Shipping (Philippines)
Shipping Partners
We've partnered with the Philippines' most reliable couriers to ensure your Luxxe White supplements arrive safely:
- J&T Express
- LBC Express
- Lalamove (for Metro Manila same-day/next-day delivery)
Delivery Timeframes
After processing, estimated delivery times are:
- Metro Manila: 2-4 business days
- Provincial Areas: 3-5 business days
- Remote Areas: 5-7 business days
Total time from order to delivery: 7-14 business days depending on location
Shipping Schedule
- Orders ship Monday through Friday only
- No weekend or holiday deliveries
- Fulfillment center closures will be announced in advance
Tracking Your Order
Once your order ships, you'll receive:
- Email confirmation with tracking number
- SMS updates (if phone number provided)
- Direct tracking link to monitor your package
International Shipping
Worldwide Delivery
We ship to over 100 countries with competitive flat-rate shipping!
International Carriers
Depending on your location, we ship via:
- DHL Express - Asia Pacific, Middle East
- AUSPOST - Australia and Oceania
- Royal Mail - United Kingdom and Europe
- Other regional partners for optimal delivery
Delivery Timeframes
After processing, estimated delivery times are:
- Southeast Asia: 5-7 business days
- East Asia: 6-8 business days
- Australia/New Zealand: 7-10 business days
- United States/Canada: 10-14 business days
- Europe: 10-14 business days
- Rest of World: 14-21 business days
Please note: These are estimates. Actual delivery times may vary based on customs processing and local postal services.
Customs & Import Duties
- International orders may be subject to customs fees, import duties, or taxes
- These charges are determined by your local customs office
- Customers are responsible for any additional customs charges
- We declare actual product value on customs forms as required by law
Shipping Rates
Domestic Rates (Philippines)
Shipping rates are calculated at checkout based on your location and order weight.
International Shipping
We offer competitive flat-rate international shipping to over 100 countries. Your shipping cost will be displayed at checkout before you complete your purchase.
Important Shipping Information
Address Accuracy
Please ensure your shipping address is complete and accurate. We cannot be responsible for orders shipped to incorrect addresses provided at checkout.
Delivery Attempts
- Couriers will attempt delivery 2-3 times
- Undelivered packages will be returned to our facility
- Re-shipping fees apply for returned packages
Signature Requirements
- Orders over ₱5,000 (domestic) or $100 USD (international) require signature upon delivery
- Please ensure someone is available to receive high-value packages
Package Safety
All Luxxe White supplements are:
- Sealed with tamper-evident packaging
- Bubble-wrapped for protection
- Shipped in discrete packaging for privacy
- Temperature-controlled when necessary
Delayed or Missing Shipments
If your order hasn't arrived within the expected timeframe:
- Check your tracking number - Provided in your shipping confirmation email
- Contact the courier directly - Using the tracking information
- Reach out to us - If the courier cannot locate your package
For packages marked as delivered but not received:
- Check with household members or neighbors
- Look for a notice of attempted delivery
- Contact us within 48 hours of marked delivery
Holiday Shipping
During peak seasons (Christmas, New Year, Chinese New Year):
- Order early to avoid delays
- Processing may take 3-4 business days
- Delivery times may be extended by 2-3 days
- Cut-off dates will be announced via email and website
Contact Our Shipping Team
For shipping inquiries or concerns:
- Email: info@luxxewhiteproducts.com
- Phone: +63 036 641 2896
- Hours: Monday-Friday, 9:00 AM - 6:00 PM PHT
Order Status Check: Log into your account at luxxewhiteproducts.com to track your order anytime.
Last updated: January 2025
Shipping rates and times subject to change. Current rates displayed at checkout.