Free shipping covers delivery only - NOT customs fees. International customers are responsible for all customs duties, taxes, and import fees charged by their country. These fees are beyond our control and must be paid upon delivery to receive your order. Orders outside UK and UAE ship from the Philippines. Processing time: We ship orders after payment clears through our banking system (3-5 business days), plus international shipping time.

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 10 days of receiving your order. To be eligible for a return, items must be unused, unopened, sealed, and in the same condition as received, with all original packaging included.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).